SMS Program · Consent & Opt-In

How SMS Consent Is Collected

Effective date: June 13, 2026 · Lexa AI appointment notifications

Overview

Lexa AI is an AI voice receptionist that answers inbound phone calls for businesses (such as spas and clinics). Consumers opt in to SMS verbally, during a live phone call, when they call a business to book an appointment. There is no website form or keyword opt-in — consent is given by the caller on the phone, and the disclosure below is read aloud by the AI agent before any booking is completed.

Verbal Opt-In Disclosure (read aloud on every booking call)

Before completing a booking, the Lexa AI agent reads the following disclosure to the caller and asks for their agreement:

Lexa AI agent says: "Before I book that — [Business Name] will text you at this number to confirm or reschedule your appointment. That's usually one to three messages per visit. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help. Our privacy policy and terms are at itslexa.com, and we never share your number with third parties for marketing. Is it okay to text you about your appointment?"

The booking is only completed — and SMS is only sent — if the caller verbally agrees (for example, says "yes"). If the caller declines, no text messages are sent.

Sample Call Transcript

Lexa AI

Thanks for calling [Business Name]! How can I help you today?

Caller

Hi, I'd like to book a facial for tomorrow at 3pm.

Lexa AI

Of course — a facial tomorrow at 3pm. May I have your name?

Caller

Sarah.

Lexa AI

Thanks, Sarah. Before I book that — [Business Name] will text you at this number to confirm or reschedule your appointment. That's usually one to three messages per visit. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help. Our privacy policy and terms are at itslexa.com, and we never share your number with third parties for marketing. Is it okay to text you about your appointment?

Caller

Yes, that's fine.

Lexa AI

Great — I've noted your facial for tomorrow at 3pm, and you'll get a confirmation text shortly after our team reviews it. Anything else?

Program Details

Program name: Lexa AI appointment notifications
Message types: Booking confirmations, cancellation notices, and alternate-time offers — sent after the business reviews and approves the request
Message frequency: Varies — typically 1 to 3 messages per appointment
Message and data rates may apply, depending on your mobile carrier plan
To opt out: Reply STOP to any message to unsubscribe immediately
For help: Reply HELP to any message, or email eppili.naveen@itslexa.com

SMS Data Sharing Policy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent are not shared with any third parties. Information may be shared only with service providers (subprocessors such as our telephony vendor) strictly to deliver these messages on our behalf.

Related Policies

See our full Privacy Policy and Terms of Service for complete details on how data is handled.

Questions about our SMS program: eppili.naveen@itslexa.com